OCC Sales Success – 1st quarter 2013

Our 1st quarter of 2013 has been a resounding success. We’ve had 9 new sales of our products, thanks to our dedicated team of directors, implementation managers and help desk all pulling together.

With every new sale comes a new implementation, which we undertake in partnership with our client; migrating data, installing software and training our new users.

We’ve also recently won a major contract to deploy PSOCC, our provider system, to manage Day Centre services. For this contract, we’ve extended the features of PSOCC for staff to plan a centre’s activities, schedule programmes and record attendance, enabling managers to maximise the staff’s time and the centre’s use.

Our successful, flagship products:

ContrOCC – social care contract management and financial assessments
OCC MarketPlace – managing individual budgets, finding suitable services, and online purchasing
PSOCC – system for providers of services to Local Authorities

ContrOCC Developer’s Hackday

We recently held the first ContrOCC Developer’s Hackday, which was all about giving the team some time to work on things that would make the product a little nicer for them in some way. For example:

  • A development task or bug that’s getting on their nerves but which isn’t getting scheduled
  • Improving developer tools
  • Experimental development which might or might not work
  • A prototype solution or toy program to demonstrate an interesting idea
  • A spec or mockup for something more complex you’d like to work on
  • A collaborative project with other developers

As well as improving life working on ContrOCC, we hoped that the day would be a welcome break from our scheduled plan, and with everyone taking the day off together there would be the chance for a bit more interaction than usual with people taking an interest in what everyone was tinkering with.

We decided that the team would decide in advance what they wanted to work on, to help give as much time as possible on the day to implementing their ideas. The only ideas that had any sort of vetting were ones that proposed committing code to official repositories or tools.

The team’s technical leads were available all through the day for questions, discussions and advice, and the whole team had lunch together in our pool room to chat about what they were up to.

The day’s projects

Alan looked at improving the status summary page for ContrOCC’s automated tests, switching to an HTML grid view with on-hover result details.

Chris developed a prototype version of “Did You Know?” tips to be displayed when ContrOCC starts. We have a long list of functionality we’d love to draw users’ attention to, and this would be a great way to introduce users to features they may not have known about.

Chris' prototype of a "Did You Know?" tip.

Chris’ prototype of a “Did You Know?” tip.

Jo worked on improving ContrOCC’s help documentation; tackling some problem pages and researching how we might improve the help-generation tool we use in order to create help that is more tailored to a user’s specific needs.

Julian looked at how we could adapt our database performance monitoring tools to help us better record and analyse performance information. He identified the most useful data to monitor and created SQL scripts to allow us to quickly set up and run the tools, and analyse the results.

Mark researched improvements to ContrOCC’s web service technologies; looking at how feasible it would be to upgrade from Web Services Enhancements to Windows Communication Foundation.

Mike developed a tool to extract details from ContrOCC’s database schema and visualise them in a web browser. He used HyperTree from the JavaScript InfoVis Toolkit to provide an interactive view of ContrOCC’s database tables and relationships.

Mike's visualisation of the ContrOCC database.

Mike’s visualisation of the ContrOCC database.

Steph spent her day cleaning up compiler warnings from the ContrOCC C# projects, allowing her to enable the “treat warnings as errors” build setting so that we can ensure no new warnings sneak in.

Tom worked on using the Microsoft Entity Framework tools to reverse engineer a layer of ContrOCC object model C# classes that maps to the database schema. Whilst the relative immaturity of the Entity Framework tools alongside the complexity of the schema meant that generating a UI from the model layer was not possible for the system as a whole, Tom did identify some sub-sets that would be good candidates. Tom also noted that probably the best use for Entity Framework would be in replacing Test Perform Actions – with C# wrappers providing intellisense.

Tom's ContrOCC Entity Framework.

Tom’s ContrOCC Entity Framework.

Ulen looked into improving the automation of ContrOCC’s component tests, which currently involve a fair amount of repetitive effort. He got a prototype up and running and plans to continue work on it as part of his training time.

We think the day was a real success and aim to hold them regularly.

OCC’s Conference Season

OCC has been extremely busy during the conference season promoting our contract management and financial assessment management product, ContrOCC.

Nick Warner and Damian Payne were at the Association of Directors of Adult Social Services (ADASS) Information Management Conference held at the Hotel Russell, Bloomsbury, in October.

Later the same month, Damian Payne, Chris Smith and Keith Musson represented OCC at the National Association of Financial Assessment Officers (NAFAO) meeting at the Macdonald Burlington Hotel, Birmingham, where Damian demonstrated the new ContrOCC Self-directed Online Financial Assessment module (SOFA).

Also in October, OCC attended the National Children and Adult Services Conference (NCASC) 2012 at the Devonshire Park Centre in Eastbourne as LiquidLogic’s partner in integrated case management and finance systems for children’s and adults’ social care. It was an opportunity for OCC to meet up with old friends and make some new ones, and chat with any number of interesting people about the challenges of social care finance.

Here are some pictures of the team hard at work at these events.

For information on ContrOCC or any of our products please visit our Local Government site.

ContrOCC User Group Meetings – May 2012

We were delighted to welcome representatives from some 25 Local Authorities to Oxford this May for two more successful and enjoyable User Groups for ContrOCC , our complete contract management and financial assessment solution for social services.

The meetings, one for the Children’s system and one for the Adults’, took place just down the road from our offices at Trinity College. Trinity has some of the most beautiful gardens and buildings in Oxford, and it provided us with a stunning backdrop and equally stunning weather – you could almost believe summer was here at last.

  

Inside, it was two busy days presenting recent product enhancements and discussing upcoming functional and legislative changes.

As always, we encouraged our users to drive the agenda, and they took it to some expected and less expected places. This year’s hot topics turned out to be reporting, implementation, online assessments, and, not for the first time, personalisation.

Attendees emphasized how much they valued the opportunity to learn from each others’ experience, and to facilitate this we have set up a ContrOCC Social forum. This will allow our users to share their thoughts with each other and with us between User Groups.

 

New look PSOCC being rolled out to service providers

PSOCC V2.2  is now rolling out to OCC’s PSOCC users.

The new look PSOCC improves the way support providers can securely share information and workloads.

New reports let users more clearly see the support that’s needed and the outcomes achieved.

The improved screen layouts provide the adaptability needed by new commissioners whilst retaining the integrated SP reporting still required by some LAs.

PSOCC is one product in OCC’s range of software solutions designed for the Support Providers, enabling them to utilise their information to improve management, satisfy audit inspections and support their applications for new contracts and reducing the reporting overheads required of SP services.

For more information on PSOCC and OCC’s other product visit us at http://www.oxfordcclg.co.uk/products.html

OCC MarketPlace

Over 50 Local Authorities have been using OCC’s electronic market place solution for several years.  To support the Government’s Individual Budgets programme, we have overhauled and extended our portal to become the OCC MarketPlace a comprehensive services directory for personalisation with information about trusted and safe services. 7 LAs have brought our new product and are already using it.

OCC MarketPlace helps people identify high quality, affordable services using the latest information direct from service providers & council IT systems.

Users can see at a glance:
- details of regional or national services with automatic links to Google maps
- star ratings for services
- LA quality assessment and feedback

At the heart of OCC MarketPlace is a powerful search engine that finds services quickly with a user-friendly interface. Users are able to view results by region and/or postcode with active links to maps. Results including feedback from users cover cost, quality, Local Authorities ratings and outcomes information where this is known.

Our solution has live integration with databases of our other products in use by LAs; OCC MarketPlace can be published on an LA website as a replacement or an enhancement of existing functionality.

Individual Budget Statements will link directly to OCC MarketPlace and will show:
- Resource Allocation
- Care Plan
- Client Charge details

To find out more about OCC marketPlace go to our local government website at  www.oxfordcclg.co.uk/occmarketplace.html

OCC MarketPlace helps West London Boroughs reduce costs

View of OCC MarketPlace

The West London Alliance (WLA) consisting of 6 London boroughs (Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and Hounslow) are working together to make their combined adult social care more efficient, and have chosen Oxford Computer Consultants to provide our OCC MarketPlace system to support them.

With a combined budget of £330 million a year the WLA has the greatest spend of any single local government organisation in England for adult social care. By combing their budgets the local authorities (LA’s) wanted to simplify and standardise their procedures to reduce costs and get better prices from their suppliers, and they see the ability to share information across boroughs key to achieving this.

OCC MarketPlace provides the LA’s with a comprehensive services directory for personalisation with information about trusted and safe services. It enables LA’s to see individual budget statements showing resource allocation, care plans and client charge details.

OCC MarketPlace helps people to identify good quality, affordable services from up-to-date information and allows individuals to buy services directly via OCC MarketPlace. Users can see in an easily navigable format, details of regional or national services (with automatic links to Google maps), star ratings for services and LA quality assessment and feedback.

To find out more about OCC MarketPlace go to our local government website at www.oxfordcclg.co.uk/occmarketplace.html

For more information on OCC collaboration with the WLA click here.

You can also read more about this collaboration on The Guardian’s website and on UKauthorITy.com

ContrOCC Sales at Cheshire West

Here at OCC we are celebrating a double sale of our contract management system ContrOCC. Cheshire West Local Authority has recently purchased both ContrOCC Adult and ContrOCC Children and we also have a number of tenders in progress with other local authorities.

This is a really positive step, given the anxiety at the moment surrounding the public sector cuts, showing that local authorities are prepared to and feel that it is still worth investing in contract management.

SPOCC achieves compatible with Windows 7 logo

SPOCC is recognised in independent evaluations by Supporting People consultants as the leading system for managing Supporting People contracts, administration, services, budgeting and Key Performance Indicators to improve quality and value for money.

It boasts a powerful payments and contracts engine for calculating and recovering payments from service providers. SPOCC enables Local Authorities to easily track and report KPI progress whilst making significant savings in time and administration.

Our solution achieves this by enabling providers to manage contracts, service details, access and download their payments schedules, manage details of clients receiving service, upload service monitoring data and key performance indicators.

SPOCC is a Windows based application that runs on Microsoft SQL Server and integrates with Microsoft Office applications such as Word and Excel. By being entitled to use the Windows 7 Software Logo SPOCC software is now independently recognised as fully compatible with the Windows 7 operating system.

Our customers come to us for high-quality software that integrates seamlessly with their existing systems. By working with Microsoft technologies, we deliver software that meets the exacting needs and standards of our Local Government clients.

We believe that by achieving the “Compatible with Windows 7” logo for SPOCC we demonstrate to Local Authorities our continued commitment to enhance and support our software, allowing them to benefit from the latest technology.

To find out more about OCC or our SPOCC system please feel free to get in touch or click here to read more about SPOCC on our Local Government website.

John Boyle
T: +44 (0)1865 305200 - E: info@oxfordcc.co.uk